Bank customer data sold on eBay

eBay was first launched as Auction Web in 1995

An investigation is under way into how a computer containing bank customers’ personal data was sold on an internet auction site.

The PC, which was reportedly sold for £35 on eBay, had sensitive information on the hard drive.

The Royal Bank of Scotland (RBS) and its subsidiary, Natwest, have confirmed their customers’ details were involved.

RBS says an archiving firm told it the PC had apparently been “inappropriately sold on via a third party”.

It said historical information relating to credit card applications for their bank and others had been on the machine.

The information is said to include account details and in some cases customers’ signatures, mobile phone numbers and mothers’ maiden names.

RBS and Natwest – two of the three businesses involved – said they are taking the issue very seriously and are working to resolve it “as a matter of urgency”.

A spokeswoman for data processing company Mail Source, which is part of the archiving firm Graphic Data, said it was investigating how the computer equipment had been removed from a secure location.

“The IT equipment that appeared on eBay was neither planned nor instructed by the company to be disposed.”

Clearly such details should never have been included in the hard drive of the computer offered for sale on eBay eBay spokesman When financial data goes missing

She said the incident was extremely regrettable and the firm was “taking every possible step” to retrieve the data and ensure it was an isolated incident.

It is thought the problem came to light when Andrew Chapman, an IT manager from Oxford, bought the computer, noticed the data and raised the alarm.

The Daily Mail said the computer, containing a million bank customers’ personal data, had been sold for £35.

A spokesman for eBay said they were currently looking into what had happened.

“Clearly such details should never have been included in the hard drive of the computer offered for sale on eBay. We fully expect Mr Chapman to hand it back to Graphic Data as soon as possible. We will of course work with Graphic Data to establish how it came to be available for sale on our site.”

Banks have an obligation under the Data Protection Act to keep all personal information secure.

Last year the Financial Services Authority fined the Nationwide Building Society £980,000 for a security breach, after a laptop containing customer data was stolen from an employee’s home.

Muslims in huge Kashmir protest

The protests have been going on for two months

Hundreds of thousands of Muslims have taken part in a protest rally called by separatist leaders in Indian-controlled Kashmir’s main city, Srinagar.

The rally ended with the leaders calling a three-day strike, beginning Saturday, in the Kashmir valley.

This is the fourth big protest in the Muslim-dominated valley in less than two weeks.

Anti-Indian sentiment has grown following a dispute over the granting of land to a Hindu shrine organization.

More than 21 people died last week in the valley after police fired on protesters.

Trouble began two months ago when the state government granted a small piece of land to a trust running the Amarnath Hindu shrine.

After violent protests by Muslims in the valley, the order was rescinded which led to equally violent protests in the Hindu-dominated Jammu region of the Indian state of Jammu and Kashmir.

Friday’s protests come after three days of relative calm in the valley which allowed residents to stock up on supplies.

Cheering supporters

Through the morning, hundreds of vehicles and thousands of people on foot marched towards the Eidgah ground in the old city area of Srinagar.

Schools, businesses and shops were shut across the region and a large number of troops deployed on the streets.

The support for the marchers could be gauged from the fact that a large number of people – including women – were lined up by the road-side cheering them on.

In many places, the marchers were offered fruit juices and women could be seen praying for their success, our correspondent says.

The crowds thronged the Eidgah ground where senior separatist leaders Syed Ali Shah Geelani, Maulvi Omar Farooq, Shabbir Shah and Yasin Malik took stage.

However, they could not address the rally as the public address system got disconnected by the milling crowds.

The row started two months ago when the state government said it would grant 99 acres (40 hectares) of forest land to the Amarnath Shrine Board.

Muslims launched violent protests, saying the allocation of land was aimed at altering the demographic balance in the area.

The state government said the shrine board needed the land to erect huts and toilets for visiting pilgrims.

But following days of protests, the government rescinded the order, prompting Hindu groups to mount violent protests of their own.

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Spending on communications falls

Mobile use has doubled in five years, Ofcom says

Britons are spending more time using communications services but paying less for them, says an Ofcom report.

Every day in 2007, the average consumer spent 7 hours and 9 minutes watching TV, on the phone, using the internet or using other services, it says.

Since 2002, mobile use has doubled and PC and laptop use has grown fourfold, says the watchdog’s annual review.

But the average UK household spend on communications in 2007 was £93.63 a month – a fall of £1.53 on 2006.

TV remains the most popular pastime, with the average person watching for 3 hours and 38 minutes a day last year.

In 2007 the average person in the UK spent 24 minutes per day on their computer and 10 minutes using their mobile.

Ofcom’s annual communications market review notes that monthly spend on communications has fallen for three years in a row.

Ofcom says consumers are getting increasingly canny about the way they buy services, switching providers or paying one fee for a bundle of services.

COMMUNICATIONS FACTS Communications industry revenue topped £51.2bn in 2007 Average households spend £93.63 per month on communications services 87.2% have digital television 80% of new TV sales are high-definition sets 40% buy communications services in a bundled package 44% of adults use text messaging every day 36% of adults use the net every day Source: Ofcom market review

Lower prices for broadband are one factor, with the average household spending £9.45 for an internet connection in 2007 compared with £9.87 in 2006.

Fierce competition between broadband providers is causing some concern that it may be difficult for the industry to raise the investment needed for faster networks.

But the report shows that broadband take-up is continuing to grow both at home and on the move.

By the end of 2007, Ofcom found, 58% of homes had broadband, compared with 52% a year earlier.

Dongle surge

The real surge, though, came in the use of mobile broadband after a big marketing push by mobile phone companies selling so-called “dongles”.

Between February and June this year, monthly sales of these devices, which give internet access to laptop users, rose from 69,000 to 133,000 a month.

According to Ofcom figures, two million people say they have used mobile broadband via a dongle or similar device and three-quarters of them say they use it at home as well as on the move – evidence that the mobile operators are beginning to compete with fixed-line businesses for broadband customers.

TV retains its popularity despite booming net, mobile and computer use

British consumers are also spending more time on the phone than ever before, with a 21% increase in minutes spent on mobile calls.

Even fixed-line calls are holding up with Ofcom seeing just a 2% fall in minutes spent calling.

The Ofcom report paints a picture of a country where consumers are making more and more use of modern media services – from YouTube to personal video recorders – while still retaining an interest in the traditional services.

Digital television is now in use in 87% of British homes, with many having hundreds of channels to choose from. Despite the variety, 57% of viewing in these multi-channel homes is of the five main channels.

Ofcom also noted that while the amount of TV viewing is up on 2006, the longer term trend shows a slight decline in viewing.